With this guide, you will be able to resolve many common Netflix problems without waiting for Netflix support personnel to respond. There may be times when Netflix is unavailable; however, most of the time, when you encounter a Netflix error or cannot stream, this is something you can resolve.
If you find yourself asking, “Is Netflix down right now?” or “Why am I having Netflix issues right now?” On a constant basis, this guide will help you resolve the issue so you can resume watching Netflix. In addition, you will learn how to reset Netflix and what to do if you are unable to download Netflix movies to your iPhone or Android device.
We will cover Netflix error codes in this guide and some common Netflix problems on iOS, Android, PC, and Mac. Our guide will also cover troubleshooting Netflix streaming issues on Apple TV, PS4, Xbox One, and other connected devices.
You may experience a Netflix outage, but it is also possible that you have a Netflix problem associated with your home, your Internet connection, or the path to Netflix’s servers. Find out how to resolve these common Netflix issues.
Netflix Streaming Issues: Poor quality or slow loading
If you have problems with Netflix streaming, you may experience poor image quality or simply experience a long delay at the beginning of the show.
A poor internet connection is likely to be the cause of this problem. You may experience this at home or on a shared Internet connection. To determine whether your device has the minimum required speed for SD and HD quality, you can conduct a Speedtest on it.
Here are a few tips for fixing Netflix streaming issues.
- We strongly recommend restarting your iPhone, Smart TV, Game Console, or whatever device you rely on to stream Netflix.
- Restart your wireless router, unplug it for 60 seconds, and reconnect it.
- Restart your modem by unplugging it from your internet provider for between 30 and 60 seconds.
- Check the location of your WiFi router. If your router is hidden behind an item, move it to a higher position.
However, if you still encounter difficulties, you can try connecting your device directly to the modem of your Internet service provider with an Ethernet cable to identify whether the problem lies with your router or your provider. It is common for the internet service provider to blame your router, so attempting this step will allow you to determine the fault and contact them for assistance.
If you have an old router, you may need to upgrade to a newer model or a whole-house network that can accommodate larger homes. The Google WiFi, Linksys Velop, and Netgear Orbi are excellent choices. You can purchase them at Best Buy or on Amazon.
Resolve Netflix App Crashes
Netflix keeps crashing all the time. Despite being very frustrating, you can usually resolve the issue quite easily. Depending on what you are trying to watch on Netflix, you will need to find the exact solution.
Restarting the app is the first thing to try on any device. When that does not work, you should turn off and then turn on the device. This method works for TVs, Blu-ray players, and smartphones.
If this fails to resolve the Netflix app crash, you will need to investigate further. The best thing to do is uninstall the Netflix app, restart your device, and reinstall it.
Alternatively, if you have a Smart TV or Blu-ray player, you may need to sign out of Netflix and then sign back in. Additionally, you can check with the manufacturer for updates to the Netflix app.
When you have the Linksys RE6500 AC1200 Wireless Range Extender at your home and your Netflix app crashes, you will need to update the firmware of that device. Netflix is aware of this issue, and the resolution is to upgrade the range extender.
Resolve Netflix Movies Download Issues
If you use the Netflix download feature on your iPhone, iPad, or Android device, you may encounter problems.
Before searching for fixes, please make sure you are on the latest version of iOS 8 or Android 4.4.2 and that Netflix is also up to date.
Netflix movies may not download if your device is jailbroken or rooted. On these devices, Netflix will not allow downloads.
If you encounter issues downloading Netflix on approved devices, please ensure that your Netflix app is updated, has sufficient storage, and your Internet connection is functioning.
Also, it is possible to run into issues with some Android brands, including Huawei, Honor, and others not listed on the HD streaming support page.
Resolve Netflix Login Issues
Not able to log into Netflix account despite using the correct password. Most likely, the problem is with the internet or router. Below are a few solutions to help you resolve this issue.
Reconnect your Internet service
When you receive the error UI, NW or AIP, we recommend disconnecting your internet for a few seconds and reconnecting again.
Reinstall the Netflix application
If you are still unable to log in after ensuring that your network settings are correct, restart your Netflix application. This will clean the cache on your device, and you may be good to go.
Restart the device
You should log out of your device. Then, you must turn off and restart any device you are using, whether it is an iOS, Android, or PC.
Reinstall the app
Another option would be to uninstall the application and reinstall it. This will resolve this problem and give your app a fresh start.
Resolve Netflix Geo Restriction Issues
Netflix is a popular streaming service that provides thousands of titles in order to attract viewers. Additionally, Netflix has a separate library for each region.
However, the US library is the most popular and biggest collection, including the biggest hits, blockbuster movies, thrilling originals, and the latest releases. And suppose you are in another region and want to watch US Netflix In Malaysia, Hong Kong, Indonesia, India, Japan, Myanmar, Singapore, etc. In that case, you need a VPN to bypass geo-restrictions.
Just sign up for a VPN, change your IP location, and you are good to go.
Resolve Netflix 4K Issues
Make sure you have access to Ultra HD and four screens of streaming. Check the speed of your Internet connection. In order to stream 4K, Netflix recommends at least 25Mbps.
If you are not getting 4K or 4K HDR content, your device might have an issue streaming the content. It’s possible to stream in 4K with a 4K Smart TV if you meet the above requirements, but older Apple TV, Fire TV, and other streaming devices do not support 4K unless they are specifically designed to support 4K streaming. If you do not have a Netflix 4K-compatible device, you may need to purchase one or stream Netflix 4K from a device such as a TV, Xbox One S, Xbox One X, or cable box.
You should check the HDMI cables if you are using the proper streaming device and plan, but you still cannot see the Ultra HD icon next to a movie. If not, you may need to plug into another port. Depending on the model, some TVs support only a single set of standards. To watch Ultra HD content, your television and streaming device must support HDCP 2.2.
If you follow these steps and recommendations, you will be able to resolve Netflix’s 4K issues.
Buffering Issue On Home Devices
As HD and 4K content becomes the norm for Netflix, some users may experience constant buffering issues. When your internet connection chokes while playing HD or 4K content, it is likely that your connection is not strong enough. You can resolve this issue by setting playback settings to Auto or below High.
Buffering Issue On Mobile Devices
The buffering issue differs when you are using a mobile device such as a smartphone. Ensure that you are connected to Wi-Fi rather than your carrier’s 4G network. We strongly recommend that you always prefer to use 5 GHz over 2.4 GHz.
Resolve Netflix Black Screen Issue
You can resolve a black screen problem during video playback by clearing your cache or deleting Netflix cookies. However, it may be necessary for Windows users to uninstall Silverlight in order to fully resolve the problem.
Resolve Errors 1011 and 1012
These errors are the result of differences between the iOS and Android versions of the applications. You can get Netflix working normally again by restarting the app or clearing its cache.
Resolve Error 12001
This error occurs when the app data on the Netflix app for Android is outdated. As a result, the app is unable to sync with the server. By clearing out the cache/data for the app, you will be able to sync without encountering any errors.
Resolve Error 1016
iOS users may experience error 1016 due to a bad internet connection. Resetting the internet connection or restarting the device will resolve the problem.
Resolve Too Many Users Issue
In this case, the error is related to your current Netflix subscription. By upgrading to a higher plan, you will be able to access the service from multiple devices simultaneously.
Resolve Netflix Apple TV Issues
There is a software issue with the Netflix app on Apple TV. Restarting the device should resolve the issue. However, in the case of severe, you may need to restart your router.
Resolve Netflix PS4 Issues
There is no difference between a corrupted Netflix installation and any other corrupted app on the PS4. To resolve the issue, you should uninstall Netflix and then reinstall it. Remember, you will need to know your username/password combination to log in again.
Resolve the Xbox One Netflix Issues
The process for resolving corrupted Netflix installations on Xbox One differs slightly from the PS4 process. To begin with, users should turn off their consoles and wait at least thirty seconds before turning them back on again. This will help to resolve many of the Netflix startup issues.
The Ultimate Solution to All Netflix Issues
If you are unable to resolve your Netflix problems with our guide, you may need to contact Netflix for assistance. Netflix offers phone, chat, and Twitter support.
In most cases, you can speak with someone at Netflix by phone or chat within five minutes or send a Tweet to @NetflixHelps with your query to get assistance.