You might have already adopted mobile technology to provide better services to your customers. Now, it’s time to make the shift from mobiles to wearable tech. The recent rise in wearable technology in the field service industry is proof that this technology is on its way to make a mark in the field service businesses.
If you are thinking of investing in wearable technology, here are some benefits that will help you make an informed decision:
- Notifications, reminders, and alerts
Your field technicians usually face scheduling challenges, which wearable technology can help overcome. Wearable devices help field workers to get reminders about their schedules.
If a field technician uses wearable devices like a smartwatch, it would be easy to get timely notifications from service call scheduling software so that they can attend to the task on time. This makes it easier for field technicians to stay on top of things and remember all of the things they have to accomplish throughout the day.
- Visual instructions and guides
When your field technicians are faced with challenging tasks in the field, it’s not easy for them to solve complex problems by going through a generic manual that’s in front of them. Wearable technology allows these technicians to video interact with professionals from around the world in real-time. They can also take the help of 3D video tutorials that show how to fix specific problems.
By equipping your field staff with wearable technology, you are providing them with the right tools to access helpful resources, making them more productive and better at their jobs.
- Voice and gesture control
The voice activation and gesture resignation technology help your back office employees to pull a particular daily schedule or a series of invoices without using their hands. This helps them multitask while they continue using their hands for typing work orders.
- On-the-spot service
With wearable tech, your hands are free for doing tasks, and real-time information is accessible with a click of a button. These features enable field workers to provide customers with on-the-spot service.
- Workplace safety
Wearable technology such as fitness trackers can monitor the fatigue and stress levels of your employees. This gives your employees an insight into their health and helps them take appropriate measures.
- Save time and energy
Smartphones are convenient for workers to stay connected with back office through call, internet, and text. They can also easily access information and respond to emails. But to access these devices, you have to reach into your pockets. Wearable technology offers all the benefits of smartphones without having to use your hands. This means your employees can save time and energy while keeping their hands free for doing work.
- Instant analysis
Wearable technology helps you monitor and analyze the physical movement of field staff in real-time. This can help track employee productivity, streamline the work process, and optimize the time spent on each task.
Wearable technology unleashes the true potential of technology and is definitely at the pinnacle of technological innovation. The benefits of current wearable technology are remarkable, but it’s evolving.
Field service management software like Zuper automates your entire operations – from work order management, work scheduling and dispatching to time sheet management, and more – making it easier for your workers to provide superior service, attract new customers and retain the exisiting ones.
The technology of tomorrow is sure to shape the field service businesses better than ever to create a world of instant communication and informed decisions – and free of human errors.
Author Bio:
“Akhil Rajan is a Customer Success Specialist at Zuper, an intelligent workforce management platform for service-oriented businesses. Working with customers on a daily basis, he has a deep understanding of their needs and pain points and so he is able to contribute to the marketing strategies for Zuper with the content he writes. He writes on topics like how to increase workforce utilization, how to reduce the service turnaround time and increase workforce efficiency, customer adoption, cost reduction strategies, etc – to name a few. He is often found buried in books or playing chess in his free time.”